Privacy Statement

Commitment to privacy.

Privacy is very important to Rope Innovation Int. Pty ltd AFT Innovative Corde Solutions T/A International Rope Braid (IRB) ABN 74 29 8767 879 hereafter know as “we” or “us” and “you” refers to any individual about whom we collect personal information. We are required to comply with the Federal Privacy Act 1988 and the Australian Privacy Principles, and therefore our privacy policy applies to any personal information we collect, use or disclose, including the personal information of our employees, customers, suppliers and contractors.

How and why we collect personal information

We collect personal information in order to provide various services to our clients. With consent, we may also use personal information for related purposes including providing clients with updates on our products and services.

What information do we collect about you?

We collect personal information about you when you visit our website, telephone us, email us and otherwise contact us or visit us. You may provide us with basic personal information such as your name, date of birth, phone number, address and email address when requesting our services. We may also collect your credit card or bank account details (where you pay any of our invoices or those of third parties we instruct on your behalf). We may also collect additional personal information you provide to us, or authorise us to collect, as part of your interactions with us. We collect credit information on individuals who request credit accounts with us. This may include credit references, information on the National Personal Insolvency Index, national credit checks, credit reports and other information to assist us to evaluate creditworthiness. We may take videos or photographs over the course of our engagement. If you do not wish for your project to be photographed or videoed or wish to place restrictions on publishing of that material, please contact us.

How do we collect your personal information?

Direct interactions: We collect information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, interact on our social media pages, use a contact form, telephone us or send us an email, fill out a service request form or credit application and when we provide our products or services to you. We may also collect personal information about you from other sources, such as third parties. Automated technologies or interactions: We use cookies on our website. A “cookie” is a small file stored on your computer's browser, which assists in managing customised settings of the website and tailored delivery of content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information. This helps us to analyse data about web page traffic to: • identify which pages are being used; • monitor which pages you find useful and which you do not; • provide you with a better user experience by tailoring the website to your needs, likes and dislikes; and • gather and remember information about your preferences. You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website. We also use Google Analytics to measure how many people visit our website, how they found our website, which pages they view on our website, and whether they download any content. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. By using our website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy: https://policies.google.com/privacy. Our website does not use encryption or other technologies to ensure the secure transmission of information via the internet. You are encouraged to exercise care in sending personal information via the internet as no internet based service can be completely secure and you use and transmit and exchange information at your own risk. We suggest that you only give us sensitive information via email, telephone or in person rather than via the enquiry forms on our website.

Why do we collect and use your personal information?

We collect personal information as we consider it to be reasonably necessary to carry out our business, which may include (but is not limited to); • delivering our services; • assessing creditworthiness of clients; • contacting and communicating with you including responding to queries and feedback from you; • responding to, handling, and processing queries, requests, applications and feedback from you; • ensuring the proper functioning of our website, our business and operations; • assisting us with marketing, product and service development and research requirements; • sending you information that we think will be of interest to you; and • advertising and marketing our services.

How we use and disclose personal information

We may disclose information to third parties we engage in order to run our business, including our employees, officers, insurers, professional advisers, agents, suppliers and sub-contractors. We may from time to time need to disclose personal information where we believe it is necessary to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. We may access a credit reporter’s database to assess your application for a credit account, assess your ongoing credit facility, notify a credit reporter of a default by you or update your details listed on a credit reporter’s website.

We do not use or disclose personal information for any purpose that is unrelated to the services we provide and that you would not reasonably expect (except with client consent). We have a duty to maintain the confidentiality of our clients’ affairs, including personal information. Our duty of confidentiality to our clients applies, except where disclosure of personal information is consented to by the client or is compelled by law.

Client personal information may be disclosed to approved third parties who are also required to comply with the Australian Privacy Principles.

If there is a change of control in our business (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your personal information, could be disclosed to a potential purchaser under a confidentiality agreement. We may use and disclose your personal information for other purposes explained at the time of collection, as would reasonably be expected or otherwise as set out in this Privacy Policy. Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.

Do we use or disclose your personal information for direct marketing?

When you provide us with your contact details, you are giving us your express and informed consent to us providing you with information and telling you about our products, services or events or any other direct marketing activity (including third party products, services, and events) which we consider may be of interest to you, whether by post, email, SMS, messaging applications and telephone (Direct Marketing Communications). You can withdraw this consent at any time if you do not wish to receive any further Direct Marketing Communications by using the “unsubscribe” facility included in the Direct Marketing Communication or by contacting us at the details set out at the end of this document. If you opt-out of receiving our Direct Marketing Communications, we may still contact you in relation to our ongoing relationship with you.

Do we disclose your personal information overseas?

Any personal information collected and held by us may be held at a destination outside Australia, most commonly on servers for cloud-based applications. By submitting your personal information to us, you expressly consent to the disclosure, transfer, storing or processing of your personal information outside of Australia. In providing this consent, you understand and acknowledge that countries outside of Australia do not always have the same privacy protection obligations as Australia in relation to personal information. We take such steps as are reasonable in the circumstances to ensure that any recipients of your personal information outside of Australia are bound by privacy principles equivalent to those contained within the Privacy Act or agree to meet the requirements of the Privacy Act. If you do not agree to the transfer of your personal information outside of Australia, please either do not provide us with your personal information or contact us via the details set out at the end of this document.

Security of your personal information

We endeavour to protect any personal information that we hold from misuse and/or loss, and to protect it from unauthorised access, modification and/or disclosure. We take all reasonable steps to maintain physical and electronic security to safeguard and secure your personal information from misuse, interference, loss and unauthorised access, modification and disclosure. Subject to the law, we take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection. Our records are held for 7 years before they are securely destroyed unless otherwise agreed by us.

If you want to gain access to your personal information, correct or update your personal details, register a complaint about a breach of your privacy, or you have any other query relating to our privacy policy, please contact us.

You may contact us at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled using the contact details at the end of this document. If you are not satisfied with our response to your complaint, or you consider that we may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.

How are changes made to this Privacy Policy?

IRB may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.

How can you contact us?

Our contact details are:

Privacy Officer:

Email: info@irbpty.com

Phone: 07 55395639 or 0424 003 272

This Privacy Policy was last updated on 02 April 2024